Returns & Refunds

Under UK consumer law you may cancel your order within 14 days of delivery without giving a reason. We extend this to 30 days for unused items in their original, unopened packaging.

• Opened or used pens, markers, inks and refills
• Notebooks, planners or sticker sheets that have been written on or partly used
• Personalised or custom-engraved items
• Gift cards

Email Clienthelp@marginotes.store with your order number and the items you wish to return. We will confirm the return address and next steps within one working day. Please do not send items back before contacting us.

Return postage is paid by the customer unless the item arrived faulty, damaged or incorrect — in that case we cover the cost. We recommend a tracked service, as we cannot refund parcels that do not reach us.

Once your return is received and checked, we issue the refund to your original payment method within 5–10 working days. You will get an email when the refund is sent. Original shipping charges are refunded only when the whole order is cancelled within the 14-day cancellation window.

If something arrives faulty or we sent the wrong item, tell us within 30 days of delivery and include a photo. We will send a replacement or a full refund, including postage.

Marginotes · 14 Spring Ln, Bury Saint Edmunds, IP33 3AU, United Kingdom
Phone: +44 7454 735024